Contact Us

There are 3 possible answers here, always just 3:

1. If you placed your order and did not yet pay for it (if you use Interac e-Transfer), it’s waiting for payment, Please follow the instructions in your email inbox and pay for your order so we can ship it to you.
2. If you placed your order and paid for it, it’s either on its way to you or getting ready to be shipped. Please check your inbox for tracking number.
3. If you placed your order, paid for it, and got the tracking number — the shipping processor (Purolator or others) is currently delivering it straight to you! Check the tracking number, it has all the latest information.

If you paid for your order and did not receive the tracking number or any other details, please reach out to us via [email protected], we’re always ready to help.

If your order status is “Processing”, yes, we did receive your payment, and your order will soon be shipped to your address.

Sometimes it takes payment processors a few hours to confirm your payment. No worries, your order is OK and will be shipped to you as soon as we confirm the payment.

We have a basic, simple checkout process: select Card as a payment method (not Interac), follow the instructions, and you’re good to go.

You have to add the contact we provide in Payment Instructions page to your contacts, send the order price to it via your banking app, and add your order number to the details. You’ll receive a full instruction in your email inbox, just follow the steps in it, it’s a safe and secure payment method.

If you pay with Interac and don’t add your order number to your payment, we won’t know what the payment is for. We can match it with your order manually, though. Please email us at [email protected] and we’ll resolve the issue as fast as we can.

We do not have a “security question and answer” set up in Interac, so if you see this message — it’s most likely that you’re sending money to a different address, not us! Please double-check the email from payment instructions.